We take a unique approach to eCommerce, blending marketing, telecommunications and customer services within one package to ensure a holistic approach to making the most for, and from, your customers. Too many companies take a "fire and forget" approach to exploiting the internet, it doesn't work. Commendium will work with you to develop an entire strategic direction to ensure that you do exploit the increasing opportunities the internet offers and ensure that you continue to do so.

We provide both services to help you build your own 'system' and services to do it for you. We provide marketing, market research, contact campaigns, customer services and evidence based decision making. And we are good - very good. For example, our marketing services have raised Cumbria to the highest level of business broadband adoption in the UK from a starting place of last.

Commendium promotes ‘Growth Partnering’: by helping your customers to grow, you will grow yourself. However, you also need to do the right thing for your customer’s customers. Grow your customers and they will return to you in the future and continue to grow you. Commendium’s aim is to ably support you to do just this.

What makes Commendium unique?

We believe firstly, that it is our ability to combine many disciplines in communicating with your customers and our ability to provide a continuity of approach to these differing fields that sets Commendium apart. Secondly, it is our skills in evidence-based decision making. We gather empirical evidence, via surveys, desktop research and analysis, on which to base recommendations.

"You cannot expect your business to grow itself, your customers do that for you" says CEO Richard Walters. "As your customers grow, so does your business."

Heard that before? Yes, the strategy we promote to you is the one we use ourselves – we believe in it, and we do it. Let’s look at this in more detail.

Contact

We establish and organise the nature of the current message and style of the approach you are using to reach your customers.

Connect

We establish what physical methods will be used to communicate with your customers. In the modern business environment the style and efficiency of the technology used and the customer’s perception of this, together with the range of feature–rich systems available, can and should influence the overall strategy.

Communicate 

We establish how the required service will be delivered, marketing the image and quality that is most relevant to the products or services being sold.

Commendium is a well established business, based in Cumbria engaged in the improving of communications between clients and their customers. In the delivery of this service, Commendium differentiates itself in four key areas.

• Our independence from any supplier relationships that may influence our judgements in making our best recommendations.
• Our integrity in offering the most suitable solutions for you, unbiased advice based on our considerable experience.
• Our exemplary track record in this field ranging from contracts with large blue chip companies to smaller businesses across the UK, Europe and the USA.
• Our costs are kept low and we are happy to bid for fixed priced contracts. Our aim is always to provide you with the best and most cost effective solution.

Commendium is an independent company, unfettered from outside relationships, leaving us free to offer the best independent advice available, employing staff with a wealth and breadth of talented experience of which we are justly proud.