Dixons Stores Group

Dixons Store Group decided that their voice telecommunications costs were too high. As a retailer, cost management is always high on the agenda in order to maintain competitiveness.

Richard demonstrated to DSG that over one million pounds per annum in savings could be achieved. This involved firstly understanding how these costs arose and which benefits were achieved through this outlay. Then through a tender process the existing telecoms system was reviewed and a range of cheaper alternatives were found.

A new voice system was purchased for all the major sites and a new contract established to pay for telephone calls which truly reflected the volume of calls that DSG made and received.

The costs saved in telephone calls paid for a completely new telephone system and on top of this saved the DSG money within the first 18 months.