What Have Commendium Achieved so far?

Our work so far has been characterised by the innovative approach we take to solutions. In our experience, several trends are noticeable in most ICT solutions.

Projects offered to companies usually prefer the disposal of existing systems rather than the better utilisation of existing technology.

• Wholesale change is preferred over small alteration.
• Projects are rarely completed properly or on time.
• Customers are usually dissatisfied with some elements.

Our starting point is the business need. We then examine the systems available, establishing the short comings and then devise a solution to meet that need.

We have devised solutions for both large and small companies and welcome the opportunity to work with either.

Commendium has been and are currently engaged on a variety of revolutionary projects, and while we are unable to reveal details, these include:

• The development of products to permit businesses to exploit the potential of web 4.0 and virtual online worlds.
• Development of new sales channels into virtual online worlds.
• The conception and creation of new customer products.
• Automated customer messaging systems.
• Large scale customer database rationalisation programs.
• Providing large companies with unified views of customer data held over disparate systems - a key differentiator is our ability to achieve this very quickly.
• The establishment and enhancement of contact centre operations.
• The blending of UK and international contact centre operations to maintain quality and reduce costs.
• The study of the requirements to provide lower cost contact centre locations, including the UK.
• Involvement in regeneration projects within Cumbria and several other areas.